Utilities Billing

Utilities Billing

The City of Douglas Utilities Billing is responsible for establishing and maintaining customer utility accounts. The department bills approximately 5,600 active accounts each month for water, sewer, and garbage collection services provided by the City. Our goal is to provide our customers with a high standard of courteous and effective service responsive to the individual customer’s needs.


Paying Your Bill

Go Paperless!  Enroll in electronic billing and receive a one time $5.00 credit.  Residents may pay their City utility bill in person or mail to City Hall, 425 E. 10th Street, Douglas, AZ 85607.  The City also offers a pay station location where you can drop your payment in an enclosed envelope in our secure drop box.  The secure drop box is located on the Southwest corner of City Hall on 9th Street and H Avenue.
Set Up, Change or Discontinue Service
New Customers/Open Service:

Whether you are renting, a homeowner, or commercial customer you may visit our office at 425 E. 10th Street to open service.  New customers must fill out our service application form:

New residential customers in the City limits will be subject to a $150.00 security deposit. An application fee of $15.00 will also apply for a total of $165.00.  Below is a list of all customer class security deposit fees:
Water/Sewer/Garbage Fees

Contact Us:

Utility Billing Office 
City Hall 
425 E 10th Street 
Douglas, AZ 85607  
Monday – Friday 8a.m. – 5p.m.
Phone:  520-417-7334
To report a broken water main or City pipeline during non-business hours
call the Police Department at 520-417-7550